SIMKHAI Louella Midi Dress in Orange- Pre-Owned

Returns & Refunds

Shop with Confidence. Returns Made Easy.

We want you to feel confident shopping for pre-loved designer fashion at Wind & Song.

Not the right fit? Changed your mind? No worries. We understand that shopping online can sometimes be tricky, especially when finding that perfect one-of-a-kind piece.

All purchases, including sale and discounted items, are eligible for return within 7 days of delivery.

Simply try your purchase at home, and if it isn't quite right, we're happy to help you return it.

How to Make a Return

Step 1 — Request a Return

Use the button below or contact our customer care team within 7 days of receiving your order. Please include your order number and the item you'd like to return.

Make a Return

Step 2 — Receive Return Instructions

We'll review your request and provide instructions for sending your item back. 

A flat $9.95 return shipping fee applies and will be deducted from your refund.

Step 3 — Pack & Send Your Item

Carefully package your item in its original condition, with any original tags and packaging included.

Follow the provided instructions to ship your return back to us.

Step 4 — Receive Your Refund

Once we receive and inspect your return, we'll process your refund to your original payment method within 7–10 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Return Eligibility

To ensure a smooth return process, items must be:

• Unwashed, undamaged, and unaltered.

• In their original condition, with tags and packaging included when applicable.

• Accompanied by proof of purchase.

All regularly priced and sale items follow the same return policy. Purchasing an item at a discount does not affect its return eligibility.

Return Shipping & Fees

• A flat $9.95 return shipping fee will be deducted from your refund.