Frequently asked questions
Are the items authentic?
At Wind & Song, your trust means everything to us. Whether you're shopping for something new or a one-of-a-kind pre-owned piece, we guarantee that every item is 100% authentic.
Each product is carefully inspected before it’s listed to ensure it meets our quality standards and reflects the brand’s genuine craftsmanship. Our team is passionate about fashion and committed to transparency, so you can feel confident with every purchase.
As a growing, independent shop, we understand how important trust is—especially when shopping online. That’s why we offer:
A no-questions-asked return policy within 7 days of delivery
Responsive, friendly customer service
Secure checkout with trusted payment providers
A 15% discount for first-time customers with code WELCOME—our way of saying thanks
If you have any questions about an item’s authenticity, just reach out—we’re here to help and stand behind everything we sell.
I saw an item on your website, but now it’s gone. What happened?
Many of our items are one-of-a-kind. Since we also sell on other platforms such as Poshmark, the item may have sold there. Occasionally, we restock. If you’re interested in a particular style, please email us—we’ll notify you first-hand if the same item becomes available again.
I see the same item on a marketplace at a different price than on your website. Why?
Prices can vary for several reasons. Marketplaces often charge additional commissions and fees, which can affect the final price. In some cases, similar items may appear with different conditions or levels of wear. Shopping directly on our website ensures you get the most accurate pricing, condition details, and the best overall value.
What condition are your items in?
We sell items in the following conditions:
- New with Tags (NWT): Unworn, in original packaging with tags attached.
- New without Tags: Unworn, no original tags.
- Excellent Pre-owned: Minimal wear, no noticeable flaws.
- Very Good Pre-owned: Light wear, small minor flaws noted.
- Good Pre-owned: Noticeable wear or imperfections, still fully wearable.
Every item includes a detailed description of its condition and photos showing any flaws or signs of wear.
Do items come with original packaging and paperwork?
If new-with-tags items include original boxes, dust bags, authenticity certificates, or manuals, this will be stated in the product description. Pre-owned items may not include original packaging—please check product details for specifics.
Are the images shown on your website of the actual items for sale?
Yes, we provide detailed photographs of every item, including close-ups of any wear on pre-owned pieces. Some images may feature virtual models for styling reference; these may differ slightly from the actual product. Please rely on the real product photos for accurate details and condition.
Are the pre-owned items cleaned?
Some items are professionally cleaned, while most pre-owned pieces are gently steamed before packaging to ensure they arrive fresh. However, we do not fully wash or dry-clean every item. In the resale industry, cleaning practices can be a matter of debate, as different fabrics and finishes require different care. We recommend checking the care label (if available) and reviewing our Garment Care Guide for the best way to care for your new-to-you treasure.
Do you accept consignment?
At this time, we do not accept consignment. However, we plan to offer this in the near future. Please sign up for our newsletter or check our website for updates.
Do I have to pay sales tax?
We collect sales tax for orders shipped to:
California, Colorado, Georgia, Illinois, Maryland, Michigan, Missouri, Nevada, New Jersey, New York, Pennsylvania, Virginia, and Washington.
How much is shipping?
- Free Standard Shipping on orders over $150 (before tax).
- Standard Shipping: $9.95 (3–6 business days).
- Express Shipping: $15 (2–4 business days).
All orders ship within 2 business days.