Frequently asked questions
Are the items authentic?
At Wind & Song, your trust means everything to us. Whether you're shopping for something new or a one-of-a-kind pre-owned piece, we guarantee that every item is 100% authentic.
Each product is carefully inspected before it’s listed to ensure it meets our quality standards and reflects the brand’s genuine craftsmanship. Our team is passionate about fashion and committed to transparency, so you can feel confident with every purchase.
As a growing, independent shop, we understand how important trust is—especially when shopping online. That’s why we offer:
A no-questions-asked return policy within 7 days of delivery
Responsive, friendly customer service
Secure checkout with trusted payment providers
A 10% discount for first-time customers with code WELCOME—our way of saying thanks
We also sell on Poshmark and Vestiaire Collective, so feel free to check us out there too! You’ll find the same commitment to quality and service across all platforms.
If you have any questions about an item’s authenticity, just reach out—we’re here to help and stand behind everything we sell.
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