

FAQs
Are the items authentic?
At Wind & Song, your trust means everything to us. Whether you're shopping for something new or a one-of-a-kind pre-owned piece, we guarantee that every item is 100% authentic.
Each product is carefully inspected before it’s listed to ensure it meets our quality standards and reflects the brand’s genuine craftsmanship. Our team is passionate about fashion and committed to transparency, so you can feel confident with every purchase.
As a growing, independent shop, we understand how important trust is—especially when shopping online. That’s why we offer:
A no-questions-asked return policy within 7 days of delivery
Responsive, friendly customer service
Secure checkout with trusted payment providers
A 10% discount for first-time customers with code WELCOME—our way of saying thanks
We also sell on Poshmark and Vestiaire Collective, so feel free to check us out there too! You’ll find the same commitment to quality and service across all platforms.
If you have any questions about an item’s authenticity, just reach out—we’re here to help and stand behind everything we sell.
Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up an account.
How do I place an order on your website?
Here’s how:
- Choose a category from the top navigation menu or search to explore a specific style or brand
- Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout
- Sign in to your account or, if you've not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.